Harbor:RME Manual

RME Provider Manual

Patient Flow

• Quick team huddle at beginning of shift
  • Physician, NP's, RME charge, LVN
  • Determine team roles (who will primarily screen/discharge)
  • Write names with spectralink numbers on the whiteboard (there are 4 phones!)

• Pt presents at router desk for check-in

1. Quick registration occurs
2. Called to Triage 1 by NA for full set of vitals
3. Pt then called to Triage 2-5 for provider MSE concurrent with RN triage
   1. Limit of one family member with patient
   2. After intake interview, family member may be asked to go back to WR as limited space in tasking area
4. Pt then goes to RME 4-6 for tasking (phlebotomy, medications, transport to radiology)
   1. If tasking rooms are at capacity, pt goes back to WR and LVN's will call the patient back in for tasking

• Triage Priority is to provide MSE to all patients presenting to the ED

1. Patients who appear ill or have unstable vitals should be seen immediately
   1. Critical patients straight to the back; immediate verbal notification to green or purple teams senior or attending
2. Chest Pain (door to EKG <10 min)
   1. To “review” the EKG: Double click eyeglasses, write “NO STEMI Activation”, and click “ED review and close”
   2. NP may review if read is “Normal Sinus” otherwise the physician needs to review in ORCHID
3. Focal neuro deficit (door to eval <10 min, door to code stroke activation <15 min)
4. ESI 2 then 3
5. ESI 4 & 5 based on overall length of stay
6. Once all the patients that have been triaged have had a MSE exam initiated, continue performing MSE on patients in WR who have not yet been triaged
   1. RME Provider may concurrently see patient with NA in Triage 1 if triage RN's are backed up
   2. If pulling patients in from WR, assign to appropriate MSE room on the tracking board so Triage RN knows where patient is if they call the patient during your screening exam
   3. Once MSE initiated and orders placed, pt should go back to WR until called in by Triage nurse UNLESS:
   4. DO NOT assign an ESI number to patients who have not yet been triaged so the Triage nurses know who still needs the nursing triage task performed

• If door to MSE is >30 minutes, NP to assist with screening; if >90 min, second NP to assist with MSE until <60 min wait time

1. Many of the ESI 4 & 5 Patients may be seen and discharged concurrently
   1. If additional workup is needed on these patients, place orders and they should be placed in rooms 7 & 8 for the Fast Track NP/resident

• Fast Track Priority:

1. Simple discharges in independent scope
2. Patients with completed workups and likely discharge home
3. Any other completed workups with high probability of Gold/CORE or admission; once this decision is made, patient needs to be kept in internal WR (RME 7, 8, or 12)

• Communicate with RME charge for patient flow - they will find a bed for critical patients

• Registration: x2075, 2076

UCC

• UCC Charge RN: x8111, 8110
  • Hourly communication between RME Charge RN and UCC Charge to determine UCC capacity for ESI 4-5 patients
    • Weekday cutoff to send patients 9pm
    • Weekend cutoff for sending patients 2:30pm
  • If UCC has capacity, ED will prioritize screening of eligible patients

1. Patient must have MSE
2. Patient should be sent to registration window for financial screening after MSE performed to determine DHS UCC eligibility
   1. ??? Can we get registration assistance from UCC to AED window for designated screening of potential UCC patients???
3. Call UCC prior to transfer of patient
   1. Clarify if an ortho patient as limited access to cast room from UCC
   2. Unable to do CCC from UCC
   3. There is no maximum number on the subjective pain scale that precludes transfer.
   4. If Medication in Triage given, pain level must be reassessed and documented prior to transfer to UCC.
4. Escort patient with green sheet to UCC
5. Move patient in Orchid to UCWR
6. If decision made to transfer patient back to ED, there must be a physician to physician conversation as to why the patient’s workup cannot be completed in the UCC
7. Despite best efforts to properly screen the patients, if it is later determined that a patient is OOP, they will still be seen in UCC and not returned to the ED simply for financial concerns in the spirit of patient-centered care.

Direct Admission after Hours

• If before 8pm, have admitting physician directly contact Bed Control for Ward Beds (x2185) or Patient Flow (x3434) for Tele/PCU beds
• If after 8pm: Admitting physician completes "Clinic/Emergency/Urgent Admission Request Form" (can be obtained from registration in ED or Bed Control)
  • Admitting physician provides a copy of the request to ER Registration x2075/2076/2078 and they create a pre-admit FIN UR Financially clears patient
    • Admitting physician provides a copy of the request to Bed Control/informs location of patient to release bed (ER)
    • ER Registration informs Physician/UR if patient is non-DHS
      • If patient is DHS, admitting physician inputs the admitting order on the pre-admit FIN UR calls to obtain authorization Informs Bed Control of approval
      • Informs Physician/Bed Control of denial; if denied, decision must be made whether this is urgent and needs to be seen in ED and transferred to in-network hospital or stable for outpatient treatment
  • ER Physician will document the patient's presence in AWR/ED as a Pre-arrival with name and patient location (AWR or room #) with brief note of admitting service and physician to contact for questions (pager)
    • If patient is stable, should wait in AWR until upstairs bed is available
    • If needs monitoring for any reason, can be placed in internal WR (RME 7, 8, 12) until upstairs bed is ready

Patient Screening Process

• Optimal flow is to concurrently see the patients with the triage nurses (move between rooms)
• Once the patient is seen:
  • Click MSE Note:
    • "screening provider" unless you are dispositioning the patient from RME (then "definitive provider")
    • "stable to wait" or "needs room now"
    • Place orders that need to be done now (labs, imaging, medications); do NOT order things such as cardiac monitor, IVF, etc unless it needs to be performed immediately
    • If patient needs IV simply for contrast for imaging, they will need to be placed in room 12 until the test is completed and patient either has a room assigned or IV can be removed
  • On tracking board, label patient as:
    • RME/AWR (to be dispositioned by express provider, stable for WR)
    • RME/8 (simple discharge with no additional resources needed (med refill, clinic f/up)
    • AED/AWR (dispo per AED team but stable for WR)
    • AED/12 (next back or needs intervention requiring monitoring (IV, ABX, etc) - verbally notify RME Charge RN of your concern
• Scripting
  • Seeing provider in triage to expedite workup and make you feel better sooner
  • We will start your workup and you will see one of my partners in the main ED

Timesheets

• Daytime (099) - 6am, 9am, 10am
• Evening bonus (517) - 12n, 2pm, 4pm
• Night Bonus (504) - 6pm or 8pm
• Weekend Bonus (539) - Friday 6pm through
• 703-843: accrued OT (any work over 40 hours; maximum of 81 hours)
• 701-843: Paid OT (only when offered by director or Lead NP) or Part-time accrued
• 037: mandatory training (computer modules, skills lab)
• 024: Military time